Frequently Asked Questions
About Pet Cremation

Eternal Life Cremation Services, LLC, Answers Your Tough Questions

Going through the loss of a pet can be extremely difficult and emotional. When choosing pet cremation, there are many questions that may run through your mind. Eternal Life Cremation Services, LLC, works to answer those tough questions and to help pet owners stay comfortable during this tough time. If you need pet cremation services, or are looking for options, call us today at (724) 547-2468.

Common questions we receive include:

What is included in the price?

Your pet’s remains in a temporary urn returned to you in about 24 to 48 hours, excluding weekends.

Do you have anything else to put my pet’s ashes in besides the temporary urn?

Yes. We carry several styles of urns including traditional, wooden memorials, burial urns, and various styles of cremation jewelry.

What forms of payment do you accept?

We accept money orders, personal checks (requires two forms of picture ID), Visa, MasterCard, Discover, and cash. We do not accept American Express.

Is there an additional charge for “after-hours,” home deliveries, weekends or holidays?

Yes, call for details.

When is payment expected?

Payment is expected at time of order.

How can I be sure I am getting my pet’s remains?

When we receive a pet, we assign the pet a brass numbered tag. This tag remains with the pet through the entire process. This number coincides with the pet cremation record which states all the owner’s information

How can I be sure it is only my pet’s remains?

We have internal forms that we record information such as date, pet’s name, pet’s weight, duration, and meter usage for each cremation. We also have a state-required recorder on our unit which also contains information about each cremation.

Am I allowed to be present during the cremation process?

Certainly, but prior arrangements must be made.

It’s been a while since the loss of my pet and I can’t seem to find closure, is there anybody I can talk to?

Yes here are some national hotlines and websites:

We Are Here For You!

P&G Pet Care Pet Loss Support Line (888) 332-7738

ASPCA National Pet Loss Hotline (877) GRIEF-10 or (877) 474-3310

Grief Recovery Hotline (800) 445-4808 (M-F 9am to 5pm PT)